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Our Obligation to you:
Conciergedesk/ LtdAirRep (Leisure) Ltd are committed to a policy of service to our clients and every effort is made to ensure that your villa stay is an enjoyable one.
Making your Reservation
During normal office hours, Concierge Desk can check availability and any changes in prices. We will hold a verbal reservation for a period of 5 (five) working days. To secure your booking please complete the secure booking form online or fax it to us 020-8692-5636. An invoice will be raised and sent to you within 5 (five) working days and a contract will be made by us on the date invoice issued. A copy of these booking conditions will be provided with the invoice.
Changes or cancellations:
In the unlikely event that we have to make any changes to your confirmed arrangements we will advise you as soon as possible and you will have the following choices:-
a) Major Changes: You may accept the changes as offered or cancel the villa(s) booking and receive a FULL refund of all monies paid to us for said villa(s). Such major changes would be:- Change of accomodation to a lower price or lower classification.
b) Cancellation: You may accept the choice of an alternative villa(s) or cancel the booking and receive a FULL refund of all monies paid to us for the said villa(s),
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